Return and exchange policy

The return or exchange of a product is a right for all our customers, and it includes all the products we offer on our shop

All the products offered on our shop are subject to the exchange and return policy according to the terms and conditions stipulated on this page

Our return policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you an exchange

Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging

Please contact us via the Contact Us page or via our phone numbers, email address to request a return or exchange

Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement

The amount is returned to the customer in full if the product he received is completely different from the product presented on our website

We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website

Deduct 30% or a value of at least 25 dirhams if the customer does not want the product and the latter has no defect or problem mentioned